What size should I order?
Unless otherwise stated in the product description, most of our items run true to size. Since we do carry a variety of brands, however, not every item will fit the same, even if they're the same size. What we recommend is reading each product description in full, including the model's specs, as well as checking out our Sizing Information Guide.
If you still feel you have questions on size or fit, please always feel free to reach out to us!
I have questions about something on the website, what should I do?
The easiest thing to do is send us a message! You can do this simply by emailing us! Our email address is firstname.lastname@example.org. We do our best to respond as soon as possible, and will definitely get a response out by the end of each business day.
I prefer to try on items before I buy them. Do you have a store location?
Unfortunately at this time we do not have a brick and mortar location, but we definitely understand the struggle of online shopping! It was a big catalyst for why we decided to open Harper & Sky, because we wanted to provide quality clothing from a company you can trust!
We're always happy to provide alternate pictures (if available) of our clothing items on the site, as well as answer any additional sizing questions you may have.
If you do purchase and the item doesn't fit, you are always welcome to send it back! There are a few exceptions that do apply, but you can read more of those details in our return policy.
A few times a year we do participate in pop-up vendor events around Iowa. You can make sure to stay in the know about those events by following us on Facebook, or by subscribing to our newsletter.
You're out of the item I wanted. When will you be restocking?
We don't always restock items once they sell out. In fact, sometimes we're not able to at all. The looks we bring in are curated to make our shoppers feel special, and that when they walk into a room, they know they'll be the one standing out in the cutest outfit.
Having said that, sometimes because demand is so high, we do restock some items. We always let our VIP group know about restocks first (and usually give them first dibs on preorders). If you're not a member yet, be sure to join!
How do I purchase a gift card?
We're so glad you asked! Gift cards make the perfect little presents for those special ladies in your life! Moms, friends, sisters, significant others. Everyone LOVES a gift card; and let's be real.. they ALWAYS fit ;) You can purchase gift cards here!
How do I redeem my gift card or store credit?
Gift cards and store credits work the same on our website. What you'll do, is once you're ready to check out, you can enter your gift card or store credit code in the "apply promo/coupon" box on the checkout page.
If you've forgotten what your code is, simply log into your account and that information is stored in your personal dashboard.
Still can't find it? Email us. We're happy to help!
Do you offer local pickup?
At this time we do not, and we're sorry! We're hoping to have a local pick-up option sometime within the next year for all of our Quad City shoppers!
How much do you charge for shipping?
If you spend $50 or more and are shipping to somewhere in the United States, your shipping is FREE! If your order is under $50, then a standard flat rate of $5.95 will be applied. Keep in mind, the $50 minimum is your subtotal, which means it is configured prior to any applicable taxes. We will not be able to reimburse any shipping fees.
Which carrier do you use for shipping?
We use USPS for all of our shipping; and our packages go out one of two ways: 1) First Class Mail and 2) Priority Mail.
How long after placing my order will it ship?
All orders are processed and shipped within 24 business hours! The only exception would be for pre-orders (those items will ship once they arrive to us), weekends, and holidays. If an item is purchased over the weekend, it will ship the following Monday.
How long until my package will arrive?
We can never make any guarantees about arrival dates, but we can give you our best guess based on experience.
Typically, orders arrive within 2-3 business days after they have left our studio. If you live locally to the Quad City area, most packages arrive the next business day.
Once we have processed your order, you should receive a shipping confirmation email (always check your spam folder if you don't see this come through). That email will provide you with your tracking information so that you can follow the process as it leaves us and heads your way!
Do you ship internationally?
We do! All international orders are subject to shipping fees applicable to the weight and dimensions of the package, and do not fall under our flat rate or free shipping specials that apply to domestic orders.
What is your return policy?
You can read our full return policy here.
Why wasn't my return accepted?
If for some reason we are unable to process your return, we will send you an email with a detailed explanation as to why the return could not be processed. Some examples would include it not meeting the return criteria as outlined in the policy, or if the item has stains, tears, odors, etc.
If my return is accepted, when will I receive my store credit?
Immediately upon receipt and inspection of the item/s. We will send an email letting you know that we received your return, as well as a status update. All store credits are then generated and emailed out from the site. If you do not see your store credit email, check your spam folder. If it's still not there, let us know!
I received my item but it's damaged. Now what?
Let us know ASAP! We always inspect our items as well as the orders before they leave, but we're not perfect. Sometimes we do miss things. If you happen to receive an item that you feel was damaged before it arrived to you, please email us immediately, and please include photos of the damaged area.
It is at our discretion to accept the damaged or defected item back, as well as decide on the proper reimbursement.
If you wait to let us know about the defect until after the 14 day return window, unfortunately, we will not be able to do anything about it.
How do I exchange for a different size?
We do accept exchanges within the 14 day return window, and are happy to send out a different size as long as we have what you're needing available!
If for some reason we do not have the size you need, you're welcome to send the item back (as long as it still meets our return policy guidelines), and we will initiate a store credit that you can use to purchase something different at any time you wish!